Delivery model options
Main service delivery strategies:
Insourcing
This approach relies on utilizing internal organizational resources in the design, development, transition, maintenance, operation and support of new, changed or revised services or data centre operations.
Outsourcing
This Approach utilizes the resources of an external organization or organizations in a formal arrengement to provide a well defined portion of a services design, development, maintenance, operations and support. This includes the consumption of services from Application Service Providers (ASPs) describe below
Co-sourcing
Often a combination of insourcing and outsourcing, using a number of outsourcing organizations working together to co-source key elements within the lifecycle. This generally involves using a number of external organizations working together to design, develop, transition, maintain, operate, and support a portion of a service.
Partnership or multi-sourcing
Formal arrangements between two or more organizations to work together to design, develop, transition, maintain, operate, and support IT service. The focus here tends to be on strategic partnerships that leverage critical expertise or market opportunities.
Business Process Outsourcing (BPO)
The increasing trend of relocating entire business functions using formal arrangements between organizations where one organization provides and manages the other organizations entire business process or funtions in a low-cost location. Common examples are accounting, payroll, and call centre operations.
Application Service Provision
Involves formal arrangements with an Application Service Provider (ASP) organization that will provide shared computer based services to customer organizations over a network. Applications offered in this way are also sometimes reffered to as on-demand software/applications. Through ASPs, the complexities and costs of such shared software can be reduced and provided to organizations that could otherwise not justify the investment.
Main service delivery strategies:
Insourcing
This approach relies on utilizing internal organizational resources in the design, development, transition, maintenance, operation and support of new, changed or revised services or data centre operations.
Outsourcing
This Approach utilizes the resources of an external organization or organizations in a formal arrengement to provide a well defined portion of a services design, development, maintenance, operations and support. This includes the consumption of services from Application Service Providers (ASPs) describe below
Co-sourcing
Often a combination of insourcing and outsourcing, using a number of outsourcing organizations working together to co-source key elements within the lifecycle. This generally involves using a number of external organizations working together to design, develop, transition, maintain, operate, and support a portion of a service.
Partnership or multi-sourcing
Formal arrangements between two or more organizations to work together to design, develop, transition, maintain, operate, and support IT service. The focus here tends to be on strategic partnerships that leverage critical expertise or market opportunities.
Business Process Outsourcing (BPO)
The increasing trend of relocating entire business functions using formal arrangements between organizations where one organization provides and manages the other organizations entire business process or funtions in a low-cost location. Common examples are accounting, payroll, and call centre operations.
Application Service Provision
Involves formal arrangements with an Application Service Provider (ASP) organization that will provide shared computer based services to customer organizations over a network. Applications offered in this way are also sometimes reffered to as on-demand software/applications. Through ASPs, the complexities and costs of such shared software can be reduced and provided to organizations that could otherwise not justify the investment.
Knowledge Process Outsourcing (KPO)
The newest form of outsourcing, KPO is a step ahead of BPO in one respect. KPO organizations provide domain-based processes and business expertise rather than just process expertise, and require advanced analytical and specialized skills from the outsourcing organization.
The newest form of outsourcing, KPO is a step ahead of BPO in one respect. KPO organizations provide domain-based processes and business expertise rather than just process expertise, and require advanced analytical and specialized skills from the outsourcing organization.
Sumber: Office of Government Commerce (OGC). (2007), ITIL Service Design. United Kingdom for The Stationery Office.
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