Principles of Service Design

Design of IT services is part of the overall process of business change business change process and the role of IT is illustrated in Figure

Having accurate information has been obtained on what was needed and signed with respect to changing business needs, plans for delivery or service to meet the agreed requirements can be developed.

Role of the Service Design phase of the overall business change process can be defined as:
'Design an appropriate and innovative IT services, including architecture, processes, policies and documentation, for current and future business needs'.

It is important that the right of the interface and relationship to the activities of existing designs. When designing new or modified services, it is very important that all the ITSM service lifecycle and the processes involved from the beginning. Frequent difficulties in the operation when newly submitted acceptable service to stay running in the last minute. The following are actions that need to be done from the beginning of Design Services to ensure that solutions meet business requirements:

1. Solutions new services should be added to the overall portfolio of services from concept stage, and Services Portfolio to be updated to reflect the status through the development stages. This will benefit not only from a financial perspective but also from other areas during the design.

2. As part of the analysis initial servicusystam, there will be a need to understand the Service Level Requirement (SLR) for the service when it aired.

3. From SLR, Capacity Management team can model this in the current infrastructure as sure if this will be able to support new services. If time allows, the results of the modeling activities can be built into the Capacity Plan.

4. If the new infrastructure required for new services, or expansion of support, financial management must be involved to manage the budget.

5. Initial Business Impact Analysis and risk assessment should be done about the services either prior to execution as a valuable input into the IT Service Continuity Strategy, Design Availability, and Capacity Planning.

6. Service Desk should be informed of new services both in life before surgery to prepare and train staff Service Desk and IT staff of potential customer.

7. Service transition can begin planning and building to change the implementation schedule.

8. Supplier Management will need to be involved if necessary for the procurement of new services.

Sumber: Office of Government Commerce (OGC). (2007), ITIL Service Design. United Kingdom for The Stationery Office.