This publication details the process required in the design stage Lifecycle Services. This process can not be considered in isolation, as their true value will only be realized when the interface between the processes identified and implemented. Here's the process in this publication:
1. Services Catalogue Management: to ensure that the service catalog is produced and maintained, containing accurate information on all operational services and people who are ready to run operationally.
2. Service Level Management: to negotiate, agree and document appropriate IT service targets with representatives of business, and then monitor and generate reports about the ability of providers to provide the agreed level of service.
3. Capacity Management: to ensure that cost justifiable IT capacity in all fields of IT is always there and is suitable for current and future agreed business requirements, at the right time.
4. Availability Management: to ensure that the level of availability of services are delivered in all senxices suited to, or exceed, current and future agreed business requirements, with cost-effective.
5. IT Service Continuity Management: to ensure that the required IT technical senxice and facilities (including computer systems, networks, applications, data repositories, telecommunications, environmental, technical support and Service Desk) can be continued in the time required, and agreed, business timescale.
6. Information Security Management: to align IT with business securrty security, and ensure that information security is managed effectively in all the services and Service Management activities.
7. Supplier Management: to manage suppliers and services they offer, to provide perfect quality IT services to businesses, ensuring value for money obtained.
This is only part of the process described in the ITIL Service Management practice guidance. All processes within the Service Management lifecycle should be tied closely together to manage, design, support and maintenance services, IT infrastructure, environment, applications and data. Another process is described in detail in other publications within ITIL Service Management Practice core Library. The interface between each process and each process needs to be clearly defined when designing a service or repair or execution of a process. When designing a service or process, it is very important that all roles clearly defined, a trademark of high-performance organization is the ability to make the right decisions quickly and execute them quickly. Is strategic decision involves a choice or a critical operation, clear on who has input, who decides and who take actions that will allow the organization to move forward quickly.
Sumber: Office of Government Commerce (OGC). (2007), ITIL Service Design. United Kingdom for The Stationery Office.
1. Services Catalogue Management: to ensure that the service catalog is produced and maintained, containing accurate information on all operational services and people who are ready to run operationally.
2. Service Level Management: to negotiate, agree and document appropriate IT service targets with representatives of business, and then monitor and generate reports about the ability of providers to provide the agreed level of service.
3. Capacity Management: to ensure that cost justifiable IT capacity in all fields of IT is always there and is suitable for current and future agreed business requirements, at the right time.
4. Availability Management: to ensure that the level of availability of services are delivered in all senxices suited to, or exceed, current and future agreed business requirements, with cost-effective.
5. IT Service Continuity Management: to ensure that the required IT technical senxice and facilities (including computer systems, networks, applications, data repositories, telecommunications, environmental, technical support and Service Desk) can be continued in the time required, and agreed, business timescale.
6. Information Security Management: to align IT with business securrty security, and ensure that information security is managed effectively in all the services and Service Management activities.
7. Supplier Management: to manage suppliers and services they offer, to provide perfect quality IT services to businesses, ensuring value for money obtained.
This is only part of the process described in the ITIL Service Management practice guidance. All processes within the Service Management lifecycle should be tied closely together to manage, design, support and maintenance services, IT infrastructure, environment, applications and data. Another process is described in detail in other publications within ITIL Service Management Practice core Library. The interface between each process and each process needs to be clearly defined when designing a service or repair or execution of a process. When designing a service or process, it is very important that all roles clearly defined, a trademark of high-performance organization is the ability to make the right decisions quickly and execute them quickly. Is strategic decision involves a choice or a critical operation, clear on who has input, who decides and who take actions that will allow the organization to move forward quickly.
Sumber: Office of Government Commerce (OGC). (2007), ITIL Service Design. United Kingdom for The Stationery Office.
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